Frequently Asked Questions
When will you arrange production?
Production is typically arranged within 7 workdays upon receipt of the advanced payment.
Can you customize machines according to our needs?
Yes, we provide OEM and ODM services to customize machines based on your specific requirements.
What shipment methods do you provide?
We offer various shipping options including sea freight, air freight, and railway freight to suit your needs.
What raw materials are needed and how to adjust concentration?
Generally, table salt (NaCl) and clean water (softened water recommended) are needed. Concentration is adjusted via electrolysis current, salt water volume, or time. Some models adjust automatically.
Will hypochlorous acid corrode metal or damage clothing?
High concentrations (>500ppm) may affect stainless steel or aluminum; rinsing with water after use is recommended. For clothing, ≤200ppm is safe with no bleaching risk.
What are the cooperation rules for quality control?
We implement strict QC and fast delivery. We provide production updates and have a dedicated after-sales team to provide timely feedback and solve any issues during product use.